WAND Corporation
  • Support Center
  • Eden Prairie, MN, USA
  • Hourly
  • Full Time

Full Benefits (PTO + Medical + 401k)


WAND is seeking a high-energy, customer service-oriented Customer Support Analyst to join the WAND Support Center. The Support Analyst will be the primary troubleshooting resource for all support requests made by our Point-of-Sale and Digital Menu Board customers. The primary responsibility of the Support Analyst is to provide exceptional customer service on each and every interaction with our expanding worldwide network of customers.

Essential Functions:

  • Provide exceptional customer service on each and every interaction
  • Adhere to standard operating procedures and service level targets
  • Provide overflow support for the Support Coordination team
  • Resolve basic support & service requests
  • Escalate/route advanced support & service requests as appropriate

Requirements:

  • Combined 2 years of Customer Service and/or Technical training
    • G. Associate's Degree in a computer-related field
  • Excellent written and verbal communication skills
  • A high level of professionalism, patience and empathy
  • Ability to follow detailed processes and procedures
  • Experience with Windows based software
  • Experience with Chrome OS a plus
  • Experience with basic computer troubleshooting (printers, monitors, connectivity) a plus
  • Experience with a support case/ticket management system a plus

Benefits:

  • Up to 15 PTO days (increases at 5 and 10 years of service)
  • 7 company paid holidays
  • Rock Star Recovery Days
  • Floating paid holidays
  • Casual, "blue jeans friendly" atmosphere everyday
  • Medical, dental and voluntary benefits program
  • 401(k) retirement plan with employer match

WAND Corporation is the industry leader in restaurant technology working with some of the most well-known, world-class brands today.  Our vision is to revolutionize worldwide restaurant operations through our innovative Total Restaurant Management (TRM) solution.  WAND is focused solely on the restaurant vertical with 100% of its research and development efforts dedicated to understanding what restaurant businesses need and leveraging this data to provide more value to clients. WAND was nominated by Minnesota Business Magazine as one of the Top 100 Companies to Work For.  To learn more, please visit our Careers page at http://www.wandcorp.com.

 

This job description is intended to represent the general nature and level of work performed by individuals assigned to this job.  It is not meant to be a complete list of all responsibilities and may be subject to revisions or exceptions at any time at the discretion of management.

New Hire $500 Bonus is payable upon successful completion of training program.

WAND Corporation
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